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For any organisation to be a professional
body it must become a learning organisation. Learning in
many organisations is usually carried out by examination
after a performance breakdown or disaster. The driver for
the examination is therefore failure - or perceived failure
- on the investigative team or organisational shortcomings
after a particular operation. This blame culture often includes ‘blamestorming’,
a term used to describe sitting around in a group discussing
why a deadline was missed or a project failed and who is
responsible.
This approach often misses the point spectacularly!
Much of the learning in any organisation, and particularly
in the police service, is derived from success.
The National Debriefing Centre will celebrate
success and promote learning from success as well as examining
failure or less successful operations.
A great model for this learning can be
found in the aviation industry. The Aviation Safety Network’s
system works on two levels. First, there is a non-attributable
reporting system for pilots and other aviation professionals
which enables the safe and blameless reporting of any occurrences
that endanger air safety and, perhaps more significantly,
any incident that has the potential to endanger air safety.
The second important aspect of the system
is that it provides a database of essential knowledge, a
collection of data from air accident investigations including,
where possible, actual recordings from the black boxes, news
and other footage that provide a rich context and enhanced
meaning to all professionals who access it.
Such a concept applied to law-enforcement
and other services involved in critical incidents could provide
professionals with a rich resource of knowledge.
The National Debriefing Centre will link
analyses of actual and potential critical incidents with
academic research so academic research programmes can benefit
from emerging and timely findings from the operational ‘front
line’. By influencing PhD studentships, the new National
Debriefing Centre will ensure that the academic research
is credible, focused and relevant to operational investigators
and professionals from aligned institutions.
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